Effective Date: September 1, 2026

At Maison Heirloom, we deeply value your trust and are committed to protecting your personal privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, purchase our products, or engage with our services.

1. Information We Collect

When you interact with Maison Heirloom, we may collect personal information that you voluntarily provide to us, including:

• Contact & Billing Details: Your name, email address, shipping address, billing address, and phone number when you place an order or sign up for our newsletter.

• Payment Information: Payment details processed securely through our third-party payment gateways. Maison Heirloom does not store your full credit card details.

• Account & Interactive Data: Information you provide when creating an account, submitting reviews, or tagging us in user-generated content on social media.

• Automated Device Data: Technical information such as your IP address, browser type, device type, and browsing patterns collected automatically via cookies to improve site performance.

2. How We Use Your Information

We use your information strictly to provide an exceptional experience and fulfill our services, including:

• Processing, fulfilling, and shipping your orders.

• Communicating order updates, tracking information, and customer care responses.

• Sending promotional offers, new collection announcements, and care tips (only if you have opted in to receive our marketing communications).

• Enhancing and personalizing your online shopping experience.

• Preventing fraudulent transactions and maintaining site security.

3. Sharing & Protecting Your Information

We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted service providers who assist us in operating our business (e.g., payment processors, shipping partners, and website hosting services), all of which are bound by strict confidentiality agreements.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep items in your shopping cart, and analyze site traffic. You can manage or disable cookies at any time through your browser settings, though some features of our site may function differently as a result.

5. Your Rights & Choices

Depending on your location, you have the right to access, update, or request the deletion of your personal data. You may also unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any email.

6. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out to us at info@maisonheirloom.com.