Welcome to Maison Heirloom

These Terms of Service ("Terms") govern your use of the Maison Heirloom website and the purchase of our products. By accessing our site or purchasing from us, you agree to be bound by these Terms.

1. General Conditions & Usage

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without express written permission from us.

2. Intellectual Property & Ownership Rights

All content included on this site—including but not limited to designs, product patterns, custom embroidery concepts, photography, imagery, text, graphics, logos, and overall visual layout—is the exclusive property of Maison Heirloom and is protected by applicable copyright, trademark, and trade dress laws.

• Product Design Rights: The purchase of any physical product from Maison Heirloom grants you ownership of the physical item only. It does not grant any right or license to reproduce, copy, duplicate, or commercially exploit our product designs or motifs.

• Media & Brand Assets: You may not use our high-resolution imagery, branding assets, or written content for commercial purposes or third-party promotional material without prior written consent.

3. Product Authenticity, Handcrafting & Disclaimers

We take immense pride in crafting enduring, high-quality pieces. Because many of our items feature handcrafted elements, specialized embroidery, or artisanal production techniques:

• Artisanal Variations: Slight variations in weave, embroidery alignment, texture, or color are inherent characteristics of fine craftsmanship and quality materials. These minor variations are not considered defects.

• Product Imagery: We make every effort to display the colors and details of our products accurately. However, display settings on individual monitors or screens may slightly affect color rendering.

• Care & Maintenance: Maison Heirloom is not liable for standard wear and tear, misuse, or damage resulting from failure to follow provided care instructions (e.g., wash temperature, bleaching, or pressing guidance for fine linens).

4. Pricing, Orders & Payment

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any item at any time. We reserve the right to limit or cancel quantities purchased per person, household, or order. Payments must be processed in full through our authorized payment gateways prior to order fulfillment.

5. User-Generated Content & Social Media Sharing

If you tag @MaisonHeirloom or share media containing our products on public platforms, you grant Maison Heirloom a non-exclusive, royalty-free license to re-share or display that media across our digital channels (such as Instagram, website galleries, or newsletters). You retain ownership of your original photos.

6. Limitation of Liability

To the maximum extent permitted by law, Maison Heirloom shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of our website or products. Our liability is strictly limited to the purchase price of the item bought. Products are provided on an "as is" and "as available" basis without warranties beyond our stated product standards.

7. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Maison Heirloom is registered. Any legal disputes or claims arising out of these Terms shall be handled primarily through good-faith mediation prior to escalating to formal legal proceedings.

8. Updates to Terms

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.